Client Interviewer

Te Awamutu

Consider volunteering for Citizens Advice Bureau - Te Pou Whakawhirinaki o Aotearoa. We have over 2,500 wonderful volunteers in over 80 locations throughout the country. We work together to deliver our service of information, advice and support to people who contact us for help.

Clients can come to the CAB with an enquiry about anything. Some of the most frequent areas of enquiry include: rental housing, employment issues, consumer law and immigration.

We work with clients by listening carefully to their stories and researching their rights and responsibilities and the services available to them. We explain the information so that our clients understand their options and make their own decisions. The feedback we get from CAB volunteers is that they find providing the CAB service rewarding and purposeful.

To make sure all volunteers are supported to be effective in their role, we provide a programme of learning and development. This includes an induction period and mentoring programme, as well as ongoing learning opportunities and peer support.


We are looking for volunteers who enjoy working as part of a team and have a welcoming, respectful approach to all people. You must be able to:
• Relate well with a diverse range of people
• Listen effectively and demonstrate good oral and written communication skills
• Maintain confidentiality
• Demonstrate confidence and competence using a computer to research and record information
• Work within CAB aims, values, principles and policies
• Learn about and participate in the CAB’s commitment to effectiveness for Māori (Mauri Manaia)
• Give and receive feedback effectively, accept guidance and assistance

A Ministry of Justice background check is required for this role.

Time commitment:

Complete one rostered duty of 4 hours each week.
Participate in regular learning and development to ensure skills and knowledge are maintained and up to date.
Contribute to the operation of the Bureau by participating in a bureau team e.g. info team, learning and development, publicity etc.…, willing to be part of our Management Board, attend On-going Learning Sessions (OGT) and the AGM, help out with Awareness Week and other fundraising or publicity events and anything else organised by the bureau.

Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 1371

Apply for this role:

Address: *

Demographic information:
Used anonymously for statistics to demonstrate our impact to funders.
Other information (optional):
In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.