Client Interviewer

Te Awamutu

Our volunteers help people from all walks of life who are wrestling with an issue that is impacting on them in some way. Being a CAB interviewer is interesting, stimulating and fun. We work with clients by listening carefully, thoroughly researching the options available to them and by explaining the information in a way that they can use it. We also help people access information and services online or make complaints when needed.
We provide all our volunteers with the training, tools and ongoing support necessary to provide our service. When beginning in your role you will work alongside an experienced interviewer.

By participating in this volunteering opportunity you are helping achieve the following United Nations Sustainability Goals ;

Goal 4 - Quality education
Goal 10 - Reduced inequalities
Goal 11 - Sustainable cities and communities
Goal 16 - Peace, justice and strong institutions


We are looking for volunteers who enjoy working as part of a team and have a welcoming, respectful approach to all people. You must be able to:
• Relate well with a diverse range of people
• Listen effectively and demonstrate good oral and written communication skills
• Maintain confidentiality
• Demonstrate confidence and competence using a computer to research and record information
• Work within CAB aims, values, principles and policies
• Learn about and participate in the CAB’s commitment to effectiveness for Māori (Mauri Manaia)
• Give and receive feedback effectively, accept guidance and assistance

All CAB volunteers must be fully vaccinated against Covid-19.

A Ministry of Justice background check is required for this role.

Time commitment:

Complete one rostered duty of 4 hours each week.
Participate in regular learning and development to ensure skills and knowledge are maintained and up to date.
Contribute to the operation of the Bureau by participating in a bureau team e.g. info team, learning and development, publicity etc.…, willing to be part of our Management Board, attend On-going Learning Sessions (OGT) and the AGM, help out with Awareness Week and other fundraising or publicity events and anything else organised by the bureau.

Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 1371

Apply for this role:

Address: *

Demographic information:
Used anonymously for statistics to demonstrate our impact to funders.
Other information (optional):
In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.