Accredited Bureau Interviewer


Interviewers work in shifts with other Interviewers and are expected to take part in training sessions to complete ongoing skill development. There are also social occasions to get to know others on the team. Every weekly three-hour shift at the Bureau will bring something new for you to learn about and answer as you receive enquiries from the public on a range of topic. By empowering our clients, you will develop your own knowledge and also have a positive impact on the community.
The CAB promotes knowledge and understanding, helping clients to help themselves. The role involves listening to the client's story; asking questions to sort out the key facts and learn what the client would like to happen; researching options and discussing these with the client; assisting the client with phone calls, letter writing, form filling, and other advocacy if required.

By participating in this volunteering opportunity you are helping achieve the following United Nations Sustainability Goals ;
Goal 4 - Quality education
Goal 10 - Reduced inequalities
Goal 11 - Sustainable cities and communities
Goal 16 - Peace, justice and strong institutions


This role requires an ongoing level of commitment as you will be trained to a high level and be part of a team that will rely on you. A 12-month commitment is required for this role. You should also have -

  • Strong communication skills and listening skills
  • Good English both spoken and written
  • Always act with compassion, empathy and neutrality
  • Always maintain client confidentiality
  • Good computer skills (training is provided)
  • Adhere to CAB aims, values, principles, and policies.
  • Learn about and participate in the CAB commitment to effectiveness for Maori (Mauri Manaia)
  • Give and receive feedback effectively, accepting guidance and assistance.
  • Participating in ongoing training sessions

A Ministry of Justice background check is required for this role.

Time commitment:

A minimum of one rostered shift of 3 hours per week and any additional training sessions as required.

Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 1165

Apply for this role:

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In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.