Rosy Women's Retail Store Team Lead


Purpose of the Role: To provide leadership to the retail volunteers and to allocate the daily tasks related to the smooth running of the shop and provide excellent customer service to our customers.

A keen eye for detail is required, an ability to communicate to people from all backgrounds and a love of clothes and fashion.


Key Tasks & Responsibilities:

  • Lead and deliver efficient and consistent services and maintain excellent presentation of the retail shop and window displays and provide excellent customer service
  • Attend Team Leader meetings (1pm on the first Tuesday following each monthly Board meeting, changes to date and time will be communicated prior to the board meeting)
  • Ensure adequate volunteer capacity for the day's work - wherever possible 2 retail volunteers during opening hours which can include the TL.
  • Coordinate and communicate tasks to be completed and keep your team updated with any other relevant information.
  • Communicate with other Team Leaders at the end of the week on how sales have been and any feedback to the wider teams
  • Update your team regularly on Policies and Procedures to ensure all relevant guidelines are adhered to
  • Ensure all Health and Safety standards are maintained and adhered to:
  • Refresh and update your team on Health & Safety procedures regularly including sharing best practices and learnings
  • Oversee and manage donations, price stock and manage stock levels for Rosy. Communicate with the office any stationery, labels, or support materials required
  • Complete referee checks for new volunteer stylist applicants. Induct and train new volunteers.
  • Ensure your team member contacts and details document is kept up to date, new volunteers added, those resigning removed - please communicate with our Funding and Virtual Coordinator
  • Show appreciation for team member contributions and recognise specific achievements.
  • Any other reasonable tasks for the effective running of Rosy including supporting with occasional events to promote the business
  • Keep the Executive Manager updated about any issues that arise, comments of appreciation/feedback from customers, volunteer achievements/ideas used.

A Ministry of Justice background check is required for this role.

Time commitment:

Up to 12 hours per week - Usually 8 hours over two days
We are currently open Thursday and Friday 10am to 2pm
In the future we'll also open Saturday morning 9am to 1pm (approx)

Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 2668

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