Client Interviewer (Accredited)


Every day at the Bureau is different. We deal with a range of enquiries from members of the public and other organisations. We are the connector, the bridge between our clients and the solution or support that they need. We use our website to find out the best advice to give our clients as well as our Community Directory to get people practical support.

To begin with there are 5 online training sessions coupled with observations so you can see how the Bureau runs. Then after that, you are placed with a mentor, another Interviewer who will guide you through the processes, give you opportunities to shadow their work, and support you. After you have completed your mentoring training, you are then put on a weekly roster. The once per week shift is approximately two and half hours each week. There are also social occasions, annual events, and ongoing learning. We would like all our volunteers to consider committing for at least 12 months because the training takes about 3 months.

We have retired volunteers as well as University Students volunteering with us and everyone in between. The more volunteers we have, the stronger the service we provide and the more communities we can reach. Our age range is between 19 and 84 at the moment so please feel free to apply and see if this is the role for you.

  • Good communication skills and listening skills
  • Good English both spoken and written
  • Always act with compassion, empathy and neutrality
  • Always maintain client confidentiality
  • Good computer skills (training is provided)
  • Adhere to CAB aims, values, principles, and policies.
  • Learn about and participate in the CAB commitment to effectiveness for Maori (Mauri Manaia)
  • Give and receive feedback effectively, accepting guidance and assistance.
  • Participating in ongoing training sessions

A Ministry of Justice background check is required for this role.

Time commitment:

A minimum of one rostered shift of 3 hours per week and any additional training sessions as required.

Getting started:
The first step is to express your interest by filling out the form below. We will then put you in touch directly with the organisation for more information on the role and how to proceed.

Ref: 1165

Apply for this role:

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In applying for this position I confirm that I have read the requirements of the position and believe I have the skills and attributes required to carry out this role safely and effectively.